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  • Managing the ConversationManaging the Conversation This is an interesting story in managing customer feedback on social networks,  while this approached worked for Molten's I certainly don’t recommend it. Background of the story A group of diners ate at Mt Eden’s Molten Restaurant and were disappointed with the meal and experience and posted their review on Zomato, a review website.  The owner on seeing the review wrote his own review […]
  • Game On: Netflix vs. Neon vs. Lighbox vs. QuickflixGame On: Netflix vs. Neon vs. Lighbox vs. Quickflix It is going to be a very interesting time for subscription video on demand (SVOD) services over the next twelve to eighteen months as the market has moved from one player (Quickflix) to four (Quickflix, Netflix, Lightbox and Neon) in the space of six months. Each of the players have their strengths and niches Quickflix: Good NZ content, movies and great distribution Lightbox: […]