How can you increase your customers’ lifetime value?
All roads lead to Rome, but only four to growing a business. Winning new customers. Getting customers to spend more. Getting customers to spend more frequently. If you have been following Market Fit for a while, you know that these are the three levers of growth by...
NPS – is it the key to high profitability?
Let's talk Net Promoter Score (NPS) for a minute. Why? Because this could be the key to a (more) profitable business. Let me start from the beginning. One of my clients has been running a voice of the customer and NPS survey for the past six months and they...
How do you get customers to spend more frequently?
If you have been following me for a while, you know I am a big fan of Jay Abraham's three ways to grow a business. So much so, I believe there is actually a fourth way. But I also see a problem. He doesn't unpack what's underneath each of those...
How are you getting your customers to spend more?
Jay Abraham tells us there are three ways to grow a business: Attracting new customers. Getting customers to spend more. Getting customers to spend more frequently. And I think there is a fourth, getting customers to stay with you longer....
What the heck is going on? Marketers say they don’t have the skills.
Marketers say they are focused on the right things but don't have the skills. That's like an automotive technician saying they know their stuff but have never seen an engine before. At least so I thought, but then I dug deeper. In a survey we conducted, marketers gave...
Missing Out On Money?
Most marketers only focus on customer growth. Good start, but not good enough. American marketing guru Jay Abraham outlines three levers to growth in business: Get more customers Get customers to spend more Get customers to spend more frequently And I’m adding a...
Acquiring a new customer costs 5x more than retaining an existing one
Acquiring a new customer costs 5x more than retaining an existing one Learn how to retain your customers and grow your profits with our 3R's framework - find out how in our new ebook Unlocking Hidden Profits https://bit.ly/2NHhJvm
I’m sorry but these so-called CMO’s should be fired
I’m sorry but these so-called CMO’s should be fired This if from the Marketo Marketing 2025 Research paper 27% of CMO’s don’t consider marketing a driver of revenue growth – hire someone that does 40% of CMO’s don’t consider them a partner of the sales department –...
The #1 thing you need to know to win customers…
The famous quote states 'People don't want to buy a quarter-inch drill. They want a quarter-inch hole' But there is an opportunity to go deep than this. People don't want a quarter-inch hole they want to hang a picture, or build a planter box or put up a shelf or...
Your customers are the most important asset in your business. Start treating them like that.
Your customers are the most important asset in your business. Start treating them like that. Does your marketing team know: - why they come to you? - why they stay? - what do they think of you? - how to get them to spend more with you? - why they...
