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Our top 10
At the latest annual results announcement Sky is playing the victim and have completely forgotten about the customer.
A Fanboy at Scale
Last week I denied being an Amazon fanboy, however, I will put my hand up and say I’m definitely am a Tim Ferriss fanboy, and those that often read this blog will know I listen to a lot of his podcasts and read all his books. I had a double delight this week...
Perfection stops momentum
In case you missed it, we have recently launched a new service called Market Fit If want you to get customer validated answers to your most difficult challenges – then we believe that this service is the best and fastest way to find your product market fit. In...
Reality check
As part of Idealog’s Technology Month, Rod was interviewed on tech-related things, their biggest fears for the future and what other companies and individuals inspire him.
50 ways to (not) leave your lover
This isn’t another Sky beat up, we look at how Sky should look at customer lifecycle management and 50 ideas they could do to re-engage with their customers
Congratulations on your new job
A Facebook letter of a customer breaking up with Sky has gone viral. The complaint exposes two issues for cable companies 1) Customers feel hostages about paying full price to watch sport and 2) Customers feel aggrieved that new customers get better treatment.
Sign me up
You’ve probably seen the coverage on Unilever purchasing Dollar Shave Club for a cool $US1B… as one of the largest tech deals of the year it’s been written up extensively. This week I’d like to try a different tack and take a look at their underlying business model –...
How do we put these guys out of business NOW
How do we put these guys out of business now? Put five or 10 guys in a room and figure out how to beat them. That is how you compete against young upstarts.
A bit of a quantum leap
Today I’ll do a bit of crystal ball gazing as It seems clear that the rate of change is, in all likelihood about to go beyond what we can reasonably chart.
I think what’s about to happen is on such a different level that it is nearly impossible to predict what will happen to technology and humans in the next 10-15 years. I am talking about Quantum computing, it’s a real thing of course.
A fanboy at scale
Tim Ferriss’ podcast this week was a summary of the fantastic new podcast by LinkedIn co-founder Reid Hoffman, The Masters of Scale. This week is a summary of Tim’s summary and gives an overview of the 10 commandments of scaling a business