This isn’t another Sky beat up, we look at how Sky should look at customer lifecycle management and 50 ideas they could do to re-engage with their customersread more
A Facebook letter of a customer breaking up with Sky has gone viral. The complaint exposes two issues for cable companies 1) Customers feel hostages about paying full price to watch sport and 2) Customers feel aggrieved that new customers get better treatment.read more
You’ve probably seen the coverage on Unilever purchasing Dollar Shave Club for a cool $US1B… as one of the largest tech deals of the year it’s been written up extensively. This week I’d like to try a different tack and take a look at their underlying business model –...read more
How do we put these guys out of business now? Put five or 10 guys in a room and figure out how to beat them. That is how you compete against young upstarts.read more
Today I’ll do a bit of crystal ball gazing as It seems clear that the rate of change is, in all likelihood about to go beyond what we can reasonably chart.
I think what’s about to happen is on such a different level that it is nearly impossible to predict what will happen to technology and humans in the next 10-15 years. I am talking about Quantum computing, it’s a real thing of course.
Tim Ferriss’ podcast this week was a summary of the fantastic new podcast by LinkedIn co-founder Reid Hoffman, The Masters of Scale. This week is a summary of Tim’s summary and gives an overview of the 10 commandments of scaling a businessread more
Judging by last week’s click throughs a lot of you found popcorn pricing interesting. This week I thought we’d go a little deeper, and spend some time looking at the psychologies underpinning “popcorn”. Popcorn pricing Movie time means choices… your film selection,...read more
Over the past few months I have been talking to a few Retailers about Amazon setting up across the ditch by end of the year and there have been two general reactions: 1) Oh sh$t or 2) Oh they aren’t interested in NZ, there are many barriers to get here, we are different, we have time etcread more
Last week we looked at the top insights from this years Mary Meeker Internet trend reports (full deck). One of these was the dramatic transformation of the media landscape, and the rise and rise of Netflix which is now the fifth biggest ‘TV’ network in the US (based...read more
It’s that time of year again where the KPCB Internet trends report is released. More commonly referred to as Mary Meeker’s report it is now in its 22nd year and serves as an annual report of the tech companies, start up’s and everyone in between, outlining what the...read more